Terms & Conditions

These Terms & Conditions govern your use of the Manaal Traders website and your purchase of products through our online store.

By accessing this website, placing an order or using our services, you agree to these Terms & Conditions.

About Our Store

Manaal Traders offers selected Bakhoor burners, incense burners, home fragrance accessories and related products through this online store.

Product availability, pricing, specifications and services may change from time to time.

Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to misuse the website, gain unauthorised access to systems, introduce malicious software or engage in fraudulent activity.

Product Information

We aim to provide accurate product descriptions, images, specifications and other information.

However, product colours, appearance, packaging or minor design details may vary due to photography, screen settings, manufacturing updates or supplier changes.

Please review the product information carefully before completing your purchase.

Prices

Product prices displayed on the website are subject to change without prior notice.

The price applicable to your order will normally be the price shown at checkout when the order is submitted.

Any applicable shipping charges, taxes or other charges will be displayed where required during checkout.

Orders

Submitting an order does not necessarily guarantee acceptance or fulfilment of that order.

We may need to cancel, reject or modify an order in circumstances such as:

A product becoming unavailable
Incorrect pricing or product information
Payment failure
Suspected fraudulent or unauthorised activity
Incorrect or incomplete customer information
Operational or fulfilment limitations

If an order cannot be fulfilled after payment has been received, the appropriate refund or resolution will be arranged where applicable.

Payment

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment providers. By choosing a payment method, you may also be subject to the terms and policies of the relevant payment provider.

You are responsible for providing accurate and authorised payment information.

Shipping & Delivery

Shipping and delivery are subject to the terms described in our Shipping & Delivery Policy.

Delivery dates or timeframes provided by Manaal Traders, suppliers, fulfilment partners or couriers are estimates unless expressly stated otherwise.

We cannot guarantee that delays caused by couriers, weather, public holidays, incorrect customer information or other circumstances outside our reasonable control will not occur.

Customer Information

You are responsible for ensuring that the information provided when placing an order is accurate and complete.

This includes your name, phone number, email address and delivery address.

Incorrect or incomplete information may result in delays, failed delivery or additional costs.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Once an order has entered processing, fulfilment or shipment, we may not be able to modify or cancel it.

Returns & Refunds

Returns, damaged products, incorrect items and refunds are handled according to our Returns & Refunds Policy and Refund Policy.

Customers should review those policies before requesting a return or refund.

Electrical Product Safety

Electric Bakhoor burners and other electrical products must be used according to their supplied instructions and intended purpose.

Customers are responsible for using products safely and with a suitable power source.

Do not use an electrical product if the plug, cable, housing or other electrical component appears damaged.

Product Use

Products sold by Manaal Traders should only be used for their intended purpose.

Manaal Traders may not be responsible for damage resulting from misuse, improper handling, unauthorised modification, failure to follow instructions or use of unsuitable materials with a product.

Third-Party Services

Our store may rely on third-party providers for services including website hosting, ecommerce functionality, payments, fulfilment, shipping, analytics and other operational functions.

These third-party services may have their own terms, policies and operating procedures.

Intellectual Property

Unless otherwise stated, the Manaal Traders name, branding, website design, written content, graphics and other original website materials may not be copied, reproduced or used for commercial purposes without permission.

Certain product images, trademarks or materials may belong to their respective manufacturers, suppliers or rights holders.

Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical issues, third-party services or circumstances outside our control.

Limitation of Liability

To the extent permitted by applicable law, Manaal Traders will not be liable for indirect, incidental or consequential losses arising from the use of the website, delays outside our reasonable control or misuse of products.

Nothing in these Terms & Conditions is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.