Refund Policy

At Manaal Traders, refunds are handled based on the circumstances of each order and in accordance with our Returns & Refunds Policy.

Please review the information below before requesting a refund.

When a Refund May Be Considered

A refund may be considered in situations including, but not limited to:

An approved return
A damaged or defective product that qualifies for a refund
An incorrect product received
An order that cannot be fulfilled after payment has been received
Another issue approved by our customer support team after review

Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

Provide your order number along with clear photographs or videos showing the product, packaging and the issue.

Our team will review the information provided and may offer an appropriate resolution, which may include a replacement, partial refund or full refund depending on the circumstances.

Incorrect Product Received

If you receive a product different from the item you ordered, please contact us with your order number and clear photographs of the product and packaging.

Once the issue has been verified, we will provide the applicable resolution.

Approved Returns

If a return has been approved, the product may need to be received and inspected before a refund is issued.

Returned products should meet the eligibility requirements stated in our Returns & Refunds Policy.

Refund Method

Where possible, approved refunds will be processed using the original payment method used for the order.

In some circumstances, another refund method may be agreed upon depending on the payment provider, order circumstances or technical limitations.

Refund Processing Time

After a refund has been approved and processed by Manaal Traders, the time required for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.

Payment processing delays after a refund has been issued are generally outside our direct control.

Shipping Charges

Original shipping charges and return shipping costs may or may not be refundable depending on the reason for the return and the circumstances of the order.

Where a refund relates to a verified damaged, defective or incorrect product, applicable shipping costs will be reviewed as part of the resolution.

Partial Refunds

In certain circumstances, a partial refund may be considered where appropriate.

This may depend on the condition of the product, missing packaging or accessories, the nature of the issue or another relevant factor.

Order Cancellations

If an order is successfully cancelled before fulfilment or shipment and payment has already been collected, the applicable refund will be processed.

Once an order has entered processing, fulfilment or shipment, cancellation and an immediate refund may no longer be possible.

Refunds That May Not Be Approved

A refund may not be approved in circumstances including:

Damage caused by misuse or improper handling
Electrical damage caused by an unsuitable power source
Damage caused by water exposure or unauthorised modification
Products returned in a used or materially altered condition
Missing original packaging or accessories where required for the return
Claims that cannot reasonably be verified
Products specifically identified as final sale or non-refundable, where permitted

Missing Refunds

If you have been notified that a refund has been processed but have not yet received it, please first allow sufficient time for your bank or payment provider to process the transaction.

If the expected processing period has passed, contact us with your order number so that we can review the available refund information.