Frequently Asked Questions

Find quick answers to common questions about our products, orders, delivery and Bakhoor burners.

Do you deliver across the UAE?

Yes, we deliver to customers across the United Arab Emirates. Available delivery options, charges and estimated delivery times are shown during checkout.

How long does delivery take?

Delivery times may vary depending on the product, destination and fulfilment availability. The applicable estimated delivery timeframe will be shown or communicated for your order.

How can I track my order?

When tracking information becomes available, it may be sent to the email address or phone number provided with your order. If you need assistance, please contact our customer support team with your order number.

What is an electric Bakhoor burner?

An electric Bakhoor burner uses an electric heating element instead of traditional charcoal to heat Bakhoor, oud or compatible incense material.

How do I use an electric Bakhoor burner?

Place the burner on a stable, heat-safe surface and follow the instructions supplied with your product. Allow the heating surface to warm before adding a small amount of suitable Bakhoor or incense.

Never leave an operating burner unattended and always allow it to cool completely before handling or cleaning.

Does Bakhoor come included with the burner?

Unless specifically stated in the product description, Bakhoor, oud or incense is not included with the burner.

Can I use any Bakhoor with an electric burner?

Use only fragrance materials that are suitable for the specific burner you purchase. Please follow the product instructions and avoid placing unsuitable materials directly on electrical components.

How should I clean my burner?

Switch off and unplug the burner, then allow it to cool completely. Carefully remove any fragrance residue from the designated heating area. Do not immerse the burner or electrical components in water.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. The exact options may vary depending on your location and the payment methods currently enabled on our store.

Can I change or cancel my order?

If you need to request a change or cancellation, contact us as soon as possible after placing your order. Once an order has entered processing or fulfilment, changes or cancellations may no longer be possible.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order number and clear photos or videos showing the issue. Our team will review the request according to our Returns & Refunds Policy.

Can I return a product?

Eligible products may be returned according to the conditions stated in our Returns & Refunds Policy. Please review that page before requesting a return.

How can I contact Manaal Traders?

You can reach us through the contact details or contact form available on our Contact Us page. For order-related enquiries, please include your order number.